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Developing HCSW Roles

The following resources provide tools and guidance for planning and developing Healthcare Support Worker roles. The resources are categorised as follows:

Frameworks and Planning Tools 

Guide to Healthcare Support Worker Education and Role Development
The Guide sets out the nationally agreed educational requirements and core skills for HCSWs at levels two, three and four of the NHS Career Framework.

Career Framework for Health
The Career Framework for Health is an overarching resource for NHS which can aid workforce flexibility locally, regionally and nationally.

Testing for the Best
Resource to help planners, learning and development specialists in NHSScotland think creatively about education and training.

Skills Maximisation Toolkits
NHS Education for Scotland toolkits for use by allied health professionals to make optimum use of staff with various levels of qualifications.

Workforce Planning
Learning resource for any healthcare professional in Scotland involved in workforce planning. Provides a range of information including toolkits, policy documents and training materials.

Mind Tools Toolkit
The toolkit provides a range of resources in areas including leadership, project management, decision making, communication and problem solving.

Good Practice Toolkits
The toolkits cover leadership, organisational development and developing yourself.

6 Steps to Workforce Planning
The six steps methodology to integrated workforce planning is a practical approach to planning, that ensures you have a workforce of the right size with the right skills and competences.

Project Management Tools
Tools, tips, templates and guidance for project management.

HCSW National Survey Results
NHS Education for Scotland conducted a national survey of the learner profiles and learning preferences of NHSScotland staff employed in clinical healthcare support workers roles. Read the results.

Literature Review: Executive Summary
Executive Summary of the review of the literature of the evidence supporting development of clinical healthcare support worker roles. 

Literature Review
Review of the literature of the evidence supporting development of clinical healthcare support worker roles. The narrative literature review was commissioned to increase NES's knowledge and improve its decision making in developing and supporting education for healthcare support workers in clinical roles.

Supporting Learning

NHS Qualifications
The site provides access to a database of voccational qualifications available across Scotland and is designed to help individuals and managers select the most appropriate qualifications for their individual's development needs.

Scottish Credit & Qualifications Framework
The SCQF provides information about all mainstream qualifications in Scotland to assist in planning future learning.

Well Qualified Workforce
A guide to choosing the right work-related qualifications for your staff and your organisation.

National Occupational Standards
Skills for Health list of completed competences.

College Development Network
The point of contact for CPD, learning resources and teaching support. 

SVQ Employer Guide
Comprehensive guide to Scottish Vocational Qualifications for employers.

Modern Apprenticeships
Guidance for employers on Scottish Vocational Qualifications and Modern Apprenticeships.

The Admin Centre
The one-stop resource centre for NHSScotland staff working in administrative services in NHSScotland providing information and guidance about learning opportunities, career planning and development and good practice guides to support everyday admin activities.

RRHEAL Education
The RRHEAL Education Platform supports inclusive access and at distance educational engagement.  The platform hosts content and links to material that is specifically relevant for remote, rural and island healthcare teams.

Recognition of Prior Learning

RPL Guidance
Summary leaflet providing guidance on recognition of prior learning.

RPL Policy
Policy and guidance on establishing and implementing a recognition of prior learning process.

RPL Profiling Tool
The RPL profiling tool aims to help learners recognise the ways in which they have applied, and built on, the skills and knowledge they have gained through experiences to their current social care practice. The process is designed to support learners in their achievement of a qualification.

Pathways to Recognition: An Introduction to the formal recognition of work-based learning
This resource enable practitioners to gain knowledge and understanding of the processes of formal recognition of work based learning, aiding application to practice. The resource consists of a filmed workshop, divided into 5 key sections and an accompanying workbook.


Literacy and Numeracy Initial Assessment Tool
Online tool for assessing literacy and numeracy

Adult Literacies Online 
Provides access to a wide range of learning resources linked to the Scotland's Adult Literacy & Numeracy Curriculum Framework.

Adult Literacy and Numeracy National Programmes
The Workers Educational Association has taken a lead role in the development, promotion and delivery of workplace literacies.

NHS Elite
Introductory IT skills modules that cover a range of learning outcomes including  the basics, such as how to use a mouse and a keyboard, through to more advanced skills like using Windows, working with files and applications and how to operate email and the internet.

Safe Practice

Patient Safety Programme
The Scottish Patient Safety Programme aims to improve the safety of hospital care using evidence-based tools and techniques to improve the reliability and safety of everyday health care systems and processes.

Evidence into Practice
NES knowledge portal for patient safety.

Healthcare Associated Infections (HAI)
NES have produced a number of educational programmes, online courses and  training resources to assist in reducing the number of healthcare associated infections within NHSScotland.