Doing Induction Well
Time spent by managers and teams preparing a good induction for new healthcare support workers (HCSWs) will be well worth it. Joining any new organisation or team can be stressful, particularly if it is an unfamiliar setting. HCSWs work in diverse roles as the new definition set out in CEL 23 describes, they may be staff providing direct or indirect patient care, handling patient sensitive data, or providing a service to patients. Linking induction to the key policies and targets which the organisation must deliver will help new employees understand the importance of, for example, the Safe Quality Ambition.
The Mandatory Induction Standards offer managers an opportunity to plan a good induction which is:
- Based on best practice
- Linked to the job to be done
- Situated where the new HCSW works
- Personal to the new HCSW
By introducing information in stages, new staff will be able to apply the knowledge in the workplace incrementally, rather than retain it all in the beginning. The workbooks encourage a joint approach between the new HCSW and their reviewer, with regular discussion time built in to allow for additional support if needed.