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Case Studies

Case Studies are an ideal way of sharing good practice across NHS Scotland.  Learning from how others have approached HCSW role development can open up ideas and options not previously considered.  Hearing about learning directly from healthcare support workers can help managers plan their support.

In this section you can view, read and listen to video stories from Stuart and Ged, both healthcare support workers who have participated in learning which has led to their roles developing.  In addition, Linda Harris from NES summarises the benefits of learning drawn from working with HCSW Role Development projects across Scotland.

For managers, workforce planners and educators we have three role development case studies

Case Study 1- Assistant Practitioner Project (NHS Tayside)

Lesley Booth describes how NHS Tayside explored role development for existing HCSWs using SVQ Levels 2 and 3 delivered in partnership with Dundee College.

Read Assistant Practitioner Project Case Study

Case Study 2 - Using HNC units to upskill existing HCSWs (NHS Greater Glasgow and Clyde)

Toby A. Mohammed describes how working in partnership with Cardonald College, they developed a bespoke learning programme to upskill HCSWs at Level 3 of the Career Framework for Health.

Read Using HNC units to upskill existing HCSWs Case Study

Case Study 3 - Healthcare Technician Pilot (NHS Lothian)

Susan MacKenzie describes how HCSWs roles in rehabilitation were developed into Healthcare Technician roles to support continuity of care and treatment. 

Read Healthcare Technician Pilot Case Study